grand lake all about pets​

grand lake all about pets

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returns + exchanges
 
We accept returns within 14 days of the original purchase date on all new, unused items in resellable condition. All original packaging must be intact (including attached tags), and items must be completely free of any wear, tear, or contamination. 

​If an item is defective in any way, please contact the manufacturer directly for further assistance!

  • "Resellable condition" is determined at the sole discretion of the store. We reserve the right to refuse returns on an individual basis.

  • Diets and treats made by Hills, Royal Canin, or Purina are guaranteed by the manufacturer, and may be returned at any time, for any reason. Please bring the remaining product along with your receipt and original packaging.

  • All returns must be accompanied by the original sales receipt. If the original transaction was made under your name and email address, our team can look up your receipt for you. We very strongly recommend all purchases be made under your name. Individuals residing in the same household/etc can be grouped together.

  • Exchanges for different products can be processed in a single transaction. Customers are responsible for any difference owed. Please note that  all  refunds will be granted as store credit in the form o​f a gift card.

  • Returns of custom hand-made works may be refused on a case-by-case basis at the store's sole discretion. In the event that a special order is cancelled before completion, the deposit paid for custom work is non-refundable to fairly compensate the artist for the time, effort, and materials.

Weekdays 9:00a - 7:00p • Saturday 9:00a - 6:00p • Closed on Sunday

(510) 879-7871  •  info@grandlakeallaboutpets.com  •  3335 Grand Ave, Oakland CA 94610